Refund Policy

Overview

This policy explains how refunds and cancellations work for NovaClips paid plans. The free plan does not require payment and has no recurring charges.

Billing

Paid checkout, receipts, and subscription management are handled through Dodo Payments, our merchant-of-record payment provider. By subscribing, you authorize recurring charges at the price shown at checkout until you cancel.

Automatic renewal

Creator and Pro subscriptions renew automatically at the end of each billing period (monthly or annual, as selected at checkout) unless you cancel before the renewal date. The renewal price is the then-current rate for your plan, plus applicable taxes.

You can cancel at any time by:

• Using the billing portal in Settings → Plans (Billing)
• Emailing [email protected] from your account email

Cancellation stops future renewals. You keep access through the end of the current paid period unless otherwise stated at checkout. Monthly included videos, exports, and credit grants reset each billing cycle and do not roll over. See our Terms of Service for plan details.

Where required by law (including certain U.S. state automatic-renewal statutes), we provide clear renewal terms at checkout, a simple cancellation method, and acknowledgment of these terms before purchase.

Refunds

Refund eligibility for subscription charges and top-up purchases follows Dodo Payments's policies and applicable law. We do not guarantee refunds for partial billing periods or unused included videos, except where required by law or explicitly stated at checkout.

If you believe you were charged in error, contact [email protected] with your account email and receipt details within thirty (30) days of the charge. We will review requests in good faith.

Processing failures

If a video processing job fails, reserved videos or Credits are released back to your balance after the job settles. You are not charged for processing tied to jobs that did not complete successfully.

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